Cancellation Policy

This Cancellation Policy outlines the conditions and consequences of cancelling an active project engagement with Deep Mistry Solutions. Given that all our IT projects are custom-built and resource-intensive, cancellation terms are structured to fairly protect both parties.

The client may request cancellation of an active project at any time by submitting a written notice to deepmistry.solutions@gmail.com.

Upon receipt of the cancellation notice:

• All work in progress will be paused immediately.

• Deep Mistry Solutions will prepare a final account of all work completed to date versus the agreed milestones.

• The client will be invoiced for all completed milestones and any pro-rated work completed in the active (in-progress) milestone.

The initial advance/retainer paid at project commencement is strictly non-refundable in all client-initiated cancellation scenarios. This covers initial scoping, resource reservations, architecture planning, and kickoff activities.

If a cancellation occurs mid-milestone, Deep Mistry Solutions will assess the percentage of work completed within that milestone and invoice accordingly.

Any completed assets, code, designs, or documentation accumulated up to the cancellation date will be delivered to the client upon settlement of all outstanding invoices.

A project is considered closed and non-cancellable once a final deliverable has been submitted and the client has provided approval (explicitly or implicitly through the 5-day review window lapse).

Post-delivery requests for changes or cancellations will be treated as new service requests.

Deep Mistry Solutions reserves the right to cancel or pause a project under the following conditions:

• Non-payment of invoices for more than 14 calendar days beyond the due date.

• Persistent failure by the client to provide required resources, feedback, or access despite repeated follow-ups.

• Discovery of unlawful, unethical, or harmful project intent.

In such cases, all completed milestone payments will be retained, and the client will receive all work completed up to that point upon settlement of any outstanding balance.

If the client needs to pause an active project temporarily, a written request must be submitted. Projects can be paused for up to 30 calendar days without additional holding fees. Beyond 30 days, a monthly project-hold fee may apply to retain dedicated resources.

A project on hold for more than 90 days without communication or payment may be treated as a client-initiated cancellation.

Upon completion of the cancellation settlement, Deep Mistry Solutions will provide a handover package including: all source code, design files, documentation, and access credentials relevant to the completed portion of the project.

Handover is contingent on the full and final payment of all outstanding invoices.

If either party disputes the cancellation terms, both parties agree to a good-faith negotiation period of 14 business days. If unresolved, the dispute will be governed by the courts of Gujarat, India, as stipulated in our Terms & Conditions.