Refund Policy

Deep Mistry Solutions follows a milestone-based project delivery model. This Refund Policy outlines the conditions under which refunds may be requested and processed for our IT services, including software development, mobile app development, web design, AI integrations, and business automation solutions.

The initial advance/retainer payment (typically 30%–50% of total project value) collected before project commencement is strictly non-refundable. This amount covers project scoping, resource allocation, initial research, design concepts, and planning work done upfront.

Refunds may be considered under the following circumstances:

• A milestone payment has been made, but the corresponding deliverable has not been initiated by Deep Mistry Solutions within the agreed timeline with no justified cause.

• Deep Mistry Solutions is demonstrably unable to deliver the agreed scope of a paid milestone due to internal capacity issues.

If a milestone has been partially completed and work has been submitted for client review, only the unused portion may be considered for a partial refund at our discretion.

Once a milestone deliverable has been explicitly approved by the client (verbally, via email, or via a signed document), no refund will be issued for that milestone.

If the client raises a revision request after approval that falls within the original project scope, it will be handled as a standard revision. Requests outside scope will be quoted as Change Requests.

Refunds will not be issued on the basis of subjective dissatisfaction if the delivered work conforms to the agreed technical and functional specifications documented in the SOW.

If you are unsatisfied with a deliverable, please raise the issue in writing. We are committed to working collaboratively to resolve any concerns through revisions, alternate approaches, or other solutions.

Any costs incurred for third-party services on behalf of the client (e.g., domain registrations, cloud server setup, API subscriptions, licensed assets) are non-refundable and will not be reversed, even if the project is terminated.

Approved refunds will be processed within 10–15 business days via the original payment method or an agreed alternative.

A written refund request must be submitted to deepmistry.solutions@gmail.com with the project reference, the specific milestone in question, and the reason for the refund request.

Before initiating a formal refund request, both parties agree to make a good-faith effort to resolve the issue through direct communication within 7 business days.

If unresolved, disputes will be handled as per the Governing Law clause in our Terms & Conditions (courts of Gujarat, India).